For RETURNS: Please read thoroughly.
For DAMAGED/ DEFECTIVE items: DO NOT RETURN. Please email firstname.lastname@example.org with the following subject: Damaged/ defective items from order#
The Enchanted Beach Boutique stands by their products and we hope that you love every item you receive. If a product you receive arrives damaged or defective, we will make it right, please email us. If you are unhappy with an item for any other reason, we will gladly accept a return it as long as the following conditions are met. We cannot accommodate exchanges, but if you would like to purchase a different item/ size/ color/ etc, please complete a separate transaction and proceed with return as described below.
1. Merchandise may be returned if shipped back within 3 business days of original delivery according to USPS tracking. Items must be shipped back at the customer's cost in sealed, waterproof packaging.
2. All returned items must still have original tags (if applicable) attached and in original packaging.
3. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, washed, have stains, smell of cigarette smoke, deodorant, pet hairs or other odors will not be accepted.
4. Once your items is received, it will be inspected. If it is approved, a refund or store credit for the amount paid for the product will be issued within 7-10 business days. A credit or refund will only be applied for the item, not for any shipping and handling charges. The customer is responsible for paying return shipping fees.
5. When making a return, please include the original invoice or packing slip as well as any notes as to why it is being returned.
6. The following items are not eligible for return and are FINAL SALE.
- Any and all discounted items (deals of the day, etc)
- Any orders in which a coupon was applied
- Clearance items
- Items purchased in order to receive a free item (or the retail value of the free item will be deducted from the refund)
- Holiday items
- Mystery Items
- Accessories (including hats, jewelry, scarves, sunglasses, makeup, etc)
- Bralettes or other undergarments
- Food and Drink Items
7. Exact colors of merchandise may vary due to photography lenses, indoor/ outdoor lighting and device screen resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to The Enchanted Beach Boutique is attempted.
8. The customer is responsible for all return shipping costs. It is recommended to use a shipping method that provides a tracking number for your reference along with insurance. If the item is damage during transit back to The Enchanted Beach Boutique, a refund will not be approved.
9. If you send an item back that does not qualify for a return or if we receive a package back from the shipping carrier due to the address provided being undeliverable, We will email to inform you. Then you will be responsible for contacting me to pay for the return shipping cost back to you. Otherwise, non returnable merchandise or packages returned will be held for 14 days. After 14 days, we will assume the items are being forfeited and will be donated to a local women's shelter.
Returns/exchanges must be sent back to The Enchanted Beach Boutique within three days of our email communication to The Enchanted Beach Boutique, Attn.: Returns/Exchanges, 6831 Glen Drive., Huntington Beach, CA 92647-3165